SERRANO GROUP: 27% Abuse-Flagged, 11 Facilities

SERRANO GROUP operates 11 nursing homes across CA. According to CMS federal data, the chain's facilities have collectively received $734,537 in civil monetary penalties. 3 of 11 facilities (27%) carry CMS's Abuse Icon designation, a flag reserved for facilities with confirmed patterns of resident abuse or neglect. 2 facilities are currently on CMS Special Focus status, a designation reserved for the nation's worst-performing nursing homes. The portfolio carries an average CMS star rating of 2.3 out of 5.